Privacy Policy

Portflip Ventures Private Limited collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the "Services") and through other interactions and communications you have with us.

Whenever we ask to provide some information then please assure that it will be used with respect to our privacy policy. We are committed to ensuring that your privacy is protected. You should read the entire policy carefully. By continuing to use the Site and when you provide us information, you consent to this Privacy Policy.

    1. Who is covered by this policy?

All visitors ("visitors") who visit the site and provide information to Portflip Ventures Private Limited online are covered under this Policy. On occasion, Portflip Ventures Private Limited may revise this Privacy Policy to reflect changes in the law, Portflip Ventures Private Limited privacy practices, or the features on the Site. Any changes will be reflected in such revised privacy policy as posted on this Site along with new effective date. Therefore, you should review the Privacy Policy periodically to remain aware of Portlfip Ventures Private Limited current policies and practices.

Please note that this Privacy Policy is not a contract and does not create any legal rights or obligations.

    2. Information you provide to us

We may collect or ask the following information:

  • Name
  • Address
  • Address ID proof (only for Driver)
  • Photo ID proof (only for Driver)
  • Driver & Vehicle information (only for Driver)
  • Owner of vehicle information (only for Driver)
  • Contact information including email address, mobile number
  • Demographic information such as postcode, preferences.
  • Other information relevant to customer surveys and/or offers.
  • Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details.
    3. Scope and Application

This Privacy Statement ("Statement") applies to persons anywhere in the India who use our apps or Services to request transportation, delivery, or other on-demand services ("Users"). If you interact with the Services as both a User and a Driver, the respective privacy statements apply to your different interactions.

    4. What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping

    We may use the information to improve our products and services.

    We may periodically send promotional emails, SMSs and make voice calls about new products, special offers or other information which we think you may find interesting using the email address and mobile number which you have provided.

    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS, voice, fax or mail. We may use the information to customize the website according to your interests.

  • Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  • Disclosure

    We may disclose to third party services certain personally identifiable information listed below:

    • Information you provide us such as name, email, mobile phone number.
    • Information we collect as you access and use our service, including device information, location and network carrier.
    This information is shared with third party service providers so that we can:
    • Personalize the app for you so you get the smoothest experience.
    • Perform behavioral analytics.
    5. How do we protect the Personal information that you provide from unauthorized access?

To prevent unauthorized access, disclosure and improper use of your personal information, and to maintain data security, we have established appropriate physical, electronic, and managerial safeguards to protect the personal information we collect. These security measures include using Secure Socket Layer (SSL) that encrypts data that you transmit to the Site.

Although Portflip Ventures Private Limited takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, it cannot be responsible for the acts of those who gain unauthorized access, and Portflip Ventures Private Limited makes no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your personal information.

    6. Use Of Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    7. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    8. Surveys

Portflip Ventures Private Limited occasionally sponsors optional customer surveys to improve our services. In the surveys, you can provide your personal information and answers to survey questions, both of which we may combine with data collected by cookies and through other means specified in this policy to improve our services to you. We may use personal information you provide in filling out any surveys to send you information about contests or promotions and other information we feel may be of interest to you.

    9. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information from all lists and newsletters, please visit unsubscribe

    10. Change of Privacy Policy

Portflip Ventures Private Limited may change this policy if time demands. You can keep checking on privacy policy and this policy is effective from 1st December 2016.

    11. Contact us

If there are any questions regarding this privacy policy you can mail us at or click on Contact Us page.